Banfield Pet Hospital

Downers Grove, IL

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At a glance

Facility type
Veterinary Practice
Practice tier
General
Clinic type
Inside Retail
Operating status
Operational
Appointment model
Both
24/7 care
No
Accepting new patients
Yes

Species treated

Small Animal Companion

Services

Wellness Vaccination Spay Neuter Surgery Dentistry Imaging In House Lab Pharmacy End Of Life

Amenities & accessibility

Appointments
Appointment requiredAppointments recommended
Crowd
LGBTQ+ friendly
Accessibility
Wheelchair accessible parking lot

Overview

Vet clinic in Lombard, Downers Grove, IL. Caring for dogs and cats across Downers Grove, Lombard, and Oak Brook, our Lombard veterinary clinic is conveniently located inside PetSmart on Butterfield Road. As a trusted partner in your pet's health for the West Suburbs, we provide quality care in a welcoming environment where dogs, cats, and their owners feel right at home

Care capabilities

End-of-life care
In Clinic

Technology & equipment

dental digital x-raydigital radiology (Pet X-Rays)in-house laboratory diagnosticsWisdom Panel™ Canine DNA test

Services in detail

wellness checkupsvaccinationsspaying and neuteringdental cleaninggeneral surgeryorthopedic evaluation and treatmentpet diagnostics and imagingdental digital x-raydigital radiology (Pet X-Rays)in-house laboratory diagnosticsin-house pharmacyonline pharmacymicrochippingend-of-life caredrop-off servicesnutrition recommendationsparasite prevention and treatmentgastrointestinal diagnosis and treatmentskin and coat careWisdom Panel™ Canine DNA testjoint health supplementsskin and coat care productsforeign language and ASL interpretation services

Appointments & hours

Mon 8 a.m. - 6 p.m., Tue 8 a.m. - 6 p.m., Wed 8 a.m. - 4 p.m., Thu 8 a.m. - 4 p.m., Fri 8 a.m. - 6 p.m., Sat 8 a.m. - 6 p.m., Sun 9 a.m. - 5 p.m

Frequently asked

Is Banfield Pet Hospital accepting new patients?+

Yes — Banfield Pet Hospital is currently accepting new patients.

What services does Banfield Pet Hospital offer?+

Banfield Pet Hospital offers Wellness, Vaccination, Spay Neuter, Surgery, Dentistry, Imaging, In House Lab, Pharmacy, and more.

What reviewers say

60% Mixed sentiment
based on 155 reviews

The practice features a welcoming front desk staff and several attentive, compassionate veterinarians who take time with patients, conduct thorough examinations, and explain care plans clearly. Wellness plans offer convenient routine preventive care for many visitors. However, patients frequently encounter difficulties with scheduling, long wait times for appointments and procedures, and occasional communication gaps regarding test results. Billing disputes, high costs for services and medications outside wellness packages, and perceived upselling remain significant concerns for a segment of visitors.

Frequently praised for

Compassionate StaffKnowledgeable VetsThorough ExplanationsShort WaitEasy SchedulingClean FacilityGood With Anxious PetsStrong Followup

Aggregated from reviewer feedback across multiple sources.

Now hiring

1 open role
1 Technician

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Open roles aggregated from multiple sources; apply links go to the employer's own posting.

Practice Intel

Inside the full profile

  • Ownership & corporate structure
  • Team & DVM count
  • Hiring & expansion signals
  • Key contacts — owner & medical director
  • Capability signals — gaps & confirmed services
  • Review intelligence — sentiment, pricing & named staff

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Data as of July 2026. VetPulse aggregates public-record and licensing data; it does not represent the practice directly.