Banfield Pet Hospital

Rochester, NY

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At a glance

Facility type
Veterinary Practice
Practice tier
General
Clinic type
Inside Retail
Operating status
Operational
Appointment model
Both
24/7 care
No
Accepting new patients
Unknown

Species treated

Small Animal Companion

Services

Wellness Vaccination Spay Neuter Surgery Dentistry Imaging In House Lab Pharmacy End Of Life

Amenities & accessibility

Parking
Paid parking lot
Appointments
Appointment requiredAppointments recommended
Service options
Onsite services
Crowd
LGBTQ+ friendly
Accessibility
Wheelchair accessible parking lot

Overview

Banfield Pet Hospital - Henrietta provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more

Care capabilities

End-of-life care
Hospice Palliative

Team at a glance

4
Veterinarians (DVM)
7
Licensed technicians
4
Support staff
15
Total team

Individual names, titles & bios are in the practice intelligence layer below.

Technology & equipment

Dental digital x-rayDigital radiologyIn-house laboratory diagnosticsWisdom Panel Canine DNA test

Services in detail

Behavior evaluationCat and dog skin and coat careComprehensive wellness examsDog and cat vaccinationsNutrition recommendationsOrthopedic evaluation and treatmentParasite prevention and treatmentPet gastrointestinal diagnosis and treatmentGeneral surgerySpaying and neuteringDental digital x-rayDigital radiology (Pet X-Rays)In-house laboratory diagnosticsDrop-off servicesEnd-of-life careForeign language and ASL interpretation servicesIn-house veterinary pharmacyMedical groomingMicrochippingOnline pharmacyPetcare for rabbits, rodents, and small mammalsWisdom Panel™ Canine DNA testJoint health supplementsParasite control productsSkin and coat care products

Appointments & hours

Mon-Fri 7 a.m. - 6 p.m., Sat 8 a.m. - 6 p.m

Frequently asked

Does Banfield Pet Hospital treat exotic pets?+

Yes — Banfield Pet Hospital offers care for exotic pets in addition to small animals.

What services does Banfield Pet Hospital offer?+

Banfield Pet Hospital offers Wellness, Vaccination, Spay Neuter, Surgery, Dentistry, Imaging, In House Lab, Pharmacy, and more.

What reviewers say

73% Positive sentiment
based on 423 reviews

Located inside PetSmart, this veterinary practice offers convenient hours, easy drop-off appointment options, and structured wellness plans that help make routine care more affordable. The veterinary team is frequently described as compassionate, knowledgeable, and wonderful with anxious pets, providing thorough explanations and supportive end-of-life care. However, patients experience significant operational friction, including prolonged wait times, difficulty scheduling appointments, communication breakdowns with the front desk, and high-pressure sales pitches regarding wellness plans. Advanced emergency cases are turned away, and care quality can vary.

Frequently praised for

Compassionate StaffKnowledgeable VetsThorough ExplanationsFair PricingGood With Anxious PetsStrong Followup

Aggregated from reviewer feedback across multiple sources.

Now hiring

4 open roles
New this month · pay listed
1 Veterinarian3 Technician

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Open roles aggregated from multiple sources; apply links go to the employer's own posting.

Practice Intel

Inside the full profile

  • Ownership & corporate structure
  • Team & DVM count
  • Hiring & expansion signals
  • Key contacts — owner & medical director
  • Capability signals — gaps & confirmed services
  • Review intelligence — sentiment, pricing & named staff

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Data as of July 2026. VetPulse aggregates public-record and licensing data; it does not represent the practice directly.